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SoftwareUCM

 

SoftwareUCM 是一款基於軟體的專用交換機（PBX）解決方案，提供可擴展的企業溝通與協作平台，具備強大功能與整合能力，讓團隊的生產力達到前所未有的高度。

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靈活的部署與管理

統一通信功能

這套軟件 PBX 解決方案，把所有商業通訊整合到一個中央平台。它融合了語音及視像通話、會議、即時通訊、視像監控、數據工具、數據分析、流動功能、設施出入控制、對講機等功能。SoftwareUCM 提供多項主要商業工具，例如來電排隊、傳呼及對講機、接線員控制台、視像會議室、網上客戶服務等等。

專用交換分機（PBX）核心功能

  • Synced Call History Across Devices

  • 1-Click Call Flip Between Endpoints

  • Callback

  • Call Forwarding

  • Call Parking

  • Call Pickup

  • Call Routing

  • Call Waiting

  • Caller ID

  • Dial by Name Directory

  • DID (Direct Inward Dialing)

  • DND (Do Not Disturb)

  • Follow Me

  • Time Conditions

  • Attended Transfer

  • Blind Transfer

  • BLF Support

  • Emergency Calls

  • Speed Dial

  • SCA

  • Ring Groups

  • Pickup Groups

  • DISA

  • Event List

  • Announcement

  • Auto Call Recording

  • Music On Hold

  • Custom IVR

  • Voicemail

  • Operator Panel (Switchboard)

  • QueueMetrics

  • Call Queue

  • VoIP Trunks

  • WebRTC Trunks

  • IP Camera and GDS Integration via RTSP

用於自架設統一通信（UC）解決方案的軟件專用交換分機（PBX)

SoftwareUCM透過易於部署的軟件，提供屢獲殊榮的UCM PBX平台，該軟件可安裝及運行於您自有的硬件上，賦予您最終掌控權。

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統一通信（UC）功能

此軟件專用交換分機（PBX）將所有商業通訊整合到一個集中式平台，該平台提供語音及視像通話、會議、聊天、數據、分析、流動功能、設施出入控制、對講機、視像監控等服務。

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統一通信（UC）與協作

Remote Calls, Meetings, Chats, and Collaboration

Audio and Video Meetings

Convert 2-Party Call to Conference Call

Meeting Assistant

Schedule Meetings

Schedule Recurring Meetings

Instant Meetings & Public Meeting Rooms

Post-meeting Reports

Schedule Onsite Meetings

Voicemail & Voice Messaging

Custom Account Status

Presentation and Whiteboard

Upload Files, Images, and Videos

Polls and Surveys in Chat

Instant Messaging

Wave Mobile App (for Android and iOS)

Wave Desktop Client (for Windows and macOS)

Wave Web Client (Chrome/Firefox/Edge/Safari)

Enterprise & Personal Contacts

Custom Profile Image

部署靈活性

SoftwareUCM 可部署於虛擬機、實體機或雲端平台上，支援彈性的伺服器資源運用，讓方案輕易落實、擴充及管理。

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Multi-Tenant Support

經銷商可透過一次安裝，為多個客戶進行安裝及維護，並能靈活地為各個獨立的軟件實例分配資源。

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強大的整合與擴展功能

將 SoftwareUCM 與您的客戶關係管理系統（CRM）、酒店物業管理系統（PMS）、企業資源規劃系統（ERP）、辦公自動化系統（OA）、Helpdesk及其他類似系統無縫整合，以提升您的業務表現 。

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企業級安全與加密措施

SoftwareUCM 提供端對端數據加密、存儲及備份機制。它亦配備了尖端的反惡意軟件防護功能，以確保所有數據的安全性。

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可在幾乎任何裝置上使用

​SoftwareUCM支援所有SIP終端設備，以及適用於行動裝置、網頁和桌面電腦的Wave應用程式。

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更多功能

客戶服務平台支援

  • Live Chat

  • WhatsApp Business Integration

  • Call Queue

  • Live Chat

  • WhatsApp Business Integration

  • Operator Panel (Switchboard)

  • Third-Party CRM Integrations​

音頻及視頻會議

  • Join Meetings Through Wave and SIP Phones, Trunks, & IP Cameras

  • Allow External Contacts to Join The Meeting Via Browser

  • Virtual Background

  • Screen and Application Sharing and Annotation

  • PDF File Sharing and Annotation

  • Advance Meeting Whiteboard

  • Easily Invite Other Users

  • Synced Instant Messaging to Meeting Chats

  • Displays Profile Image of Meeting Attendees

  • Voice Detection

  • Operator Panel (Switchboard)

  • Third-Party CRM Integrations​

即時通訊

  • Synced Chat Messages Across Devices

  • Upload Files, Images, and Videos

  • Office365 and Google Drive File Sharing

  • Voice Messaging

  • Emoji Messages

  • Message Replying

  • Message Forwarding

  • Mention Someone in a Message

  • Typing Status & Read Receipts

  • Edit and Delete Sent Messages

  • Search Chat History

  • Archive of Files Sent via Chat

  • Group Chats

  • Mute and Unmute Chats

  • Pin Specific Conversations & Messages

  • Initiate Meetings from Group Chats

  • Grammar and Spell Check

  • Support Cloud IM Service

  • Offline Message Notifications

  • End-to-End Encrypted Chat

  • Polls and Surveys in Chat

行政管理

  • CDR (Call Detail Records)

  • Event Alerts and SMS Notifications

  • Event Logs

  • Import and Export Extensions

  • Feature Codes

  • HTTPS API

  • LDAP

  • Feedback System

  • PBX Dashboard

  • System Resource Monitoring

  • IVR

  • User/Wave Permissions Management

  • Web-based Management Portal

  • SNMP

  • Firewall

  • Fail2ban

  • IP Blacklist

  • Network & Signaling Troubleshooting

  • User Portal

  • Gateway Provisioning

  • Endpoint Provisioning 

  • Zero Config

  • Centralized Management of Deployments via GDMS

  • Call Quality Statistics Analysis/Reports

  • Trunk Groups

  • Voice Prompt Customization

  • Multi-Factor Authentication (MFA)

  • Trusted Login Locations

  • TR-069

  • OpenVPN

  • DDNS

  • Cloud Storage

  • System Backup & Restore

  • Customizable FQDN, Enterprise Name & Logo

整合及擴展

  • Third-Party CRM Integrations

  • Call Control with Microsoft Teams certified Headsets

  • App Store for Officially Supported Integrations

  • Wave for Microsoft Teams

  • IP Camera Integration via SIP/RTSP

  • PMS Integration (Property Management System)

  • Wave for Microsoft Outlook

  • HTTP API Integration

  • Integration with GDS Series Door Access Solutions

  • Wave for Google Chrome

  • Microsoft Teams Integration via TeamMate

  • GXW Series Gateway Integration

  • Click2Dial Chrome Extension

  • CTI Mode for GRP, GXV, and GXP Series IP Phones

Grandstream Hong Kong

Red Apple Solutions (Hong Kong) Limited  |  Grandstream Distributor in Hong Kong

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www.ras.asia

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