Grandstream UCM Series IP PBX features

A powerful yet easy to manage voice, video, data, and mobility communications platform has never been more achievable than when anchored with Grandstream’s series of UCM IP PBXs. The UCM series of IP PBXs offer an extensive set of unified communication features in an easy-to-manage on premise solution with no licensing fees, upgrade fees or costs per features. Our UCMs range from small and medium business deployments to small and medium enterprise solutions.

Voicemail

Voicemail is one of the most known and used feature of a Telephone system. Grandstream Voicemail allows callers to leave a voice message in the absence of the user which can be played back at a later .When a call reaches a users voicemail, the caller is prompted to leave a message after a pre-recorded (or automated) message.

Auto-Attendant/IVR

​An Interactive Voice Response(IVR)/Auto-attendant feature in Grandstream Kerala is one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers. This message plays to the caller, specifies the options which are available to them, and subsequently prompts them to make their selection based on the nature of the call.

Conference Rooms

The conference room feature of your Grandstream IP PBX works to create a meeting room for users (both internally and externally) . Users can call in and talk to one another. Conference rooms can be moderated by an admin user, and as well it can be password protected to prevent unwanted callers from accessing it. The conference room can be accessed by users internally by dialing the conference room access number.

Call Recording

This Grandstream PBX Kerala feature allows calls to a particular extension to be forwarded to another extension or another number. Once call forwarding is activated, all calls to that user redirected to the assigned destination immediately. Calls can be forwarded to another extension, phone number (such as a Mobile phone), an IVR, and more.

Call Transfer

​This Grandstream Telephone feature allows users to transfer calls from their phone to another phone.Example : Receptionist transfer the calls to colleagues. Calls can be transferred to another user, voicemail, an external number, and external destinations.

Call Parking

Call parking function enables a call to be placed in a call parking lot with an assigned number. This parked call can be retrieved up by any user with any phone. The caller who is placed in the call parking lot will have on-hold music played to them while they are awaiting for a pick-up.

Call Reporting

Grandstream PBX gives you the ability to view all phone calls in web browser.PBX allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings.This is useful for businesses who need to keep tabs on phone calls and certain individuals/extensions who cannot be directly observed or monitored constantly.

Voicemail to Email

The voicemail to email Grandstream IP PBX feature sends a copy of a user’s voicemail message to their specified email address. This feature allows users to listen to their voicemail messages via email or smart-phone device without having to physically use their desk-phone while they are away.

Caller ID

Caller ID is a standard Grandstream PBX feature which enables incoming calls to be identified by calling number. In a caller ID enabled system incoming caller’s ID is displayed on the users phone screen.

Music On Hold Music on hold in Grandstream Kerala Telephone System is a feature which plays music to callers when they are placed on hold or are currently in a call queue. You can play Music or Company advertisement as music on hold.

Office Hours

​Office Hours feature in Grandstream PBX makes it possible to route a call based on the time, day of the week, or month. This feature is help full for diverting calls to a separate after office hour message or different destination after business hours, during weekends, holidays, etc.

Ring Groups

​Grandstream PBX is capable of grouping together many extensions into a single extension number. If there are sales agents with extensions 120, 121, 122, and 123, then it is possible to assign a ‘Sales’ ring group and the incoming call will ring all of the phones simultaneously.

Do Not Disturb

The do not disturb feature in Grandstream Kerala allows users to set a condition on their handset phones which would automatically reject a call. This feature is useful when a user is occupied with an important task and cannot afford to take a call (e.g. important meeting, important task, eating lunch, etc…).