top of page

SoftwareUCM

 

A Scalable & Secure Software PBX with State-of-the-Art UC Features

SoftwareUCM is a software-based PBX solution that provides a scalable business communication and collaboration platform with powerful features and integrations that enable teams to be more productive than ever before. 

softwareucm_featured_image.webp

Flexible Deployment and Management

State-of-the-Art UC Features

This software PBX solution consolidates all business communications into a centralized platform. It integrates voice and video calling, meetings, chat, video surveillance, data tools, data analysis, mobility, facility access, intercoms, and more. SoftwareUCM provides key business tools, such as call queues, paging and intercom, operator consoles, video conferencing rooms, online customer service, and more.

Core PBX Features

  • Synced Call History Across Devices

  • 1-Click Call Flip Between Endpoints

  • Callback

  • Call Forwarding

  • Call Parking

  • Call Pickup

  • Call Routing

  • Call Waiting

  • Caller ID

  • Dial by Name Directory

  • DID (Direct Inward Dialing)

  • DND (Do Not Disturb)

  • Follow Me

  • Time Conditions

  • Attended Transfer

  • Blind Transfer

  • BLF Support

  • Emergency Calls

  • Speed Dial

  • SCA

  • Ring Groups

  • Pickup Groups

  • DISA

  • Event List

  • Announcement

  • Auto Call Recording

  • Music On Hold

  • Custom IVR

  • Voicemail

  • Operator Panel (Switchboard)

  • QueueMetrics

  • Call Queue

  • VoIP Trunks

  • WebRTC Trunks

  • IP Camera and GDS Integration via RTSP

Software PBX for a Self-Hosted UC Solution

SoftwareUCM provides our award-winning UCM PBX platform through easy-to deploy software that us installed and run on your own hardware, providing the ultimate control

videoframe_2376.png

State-of-the-Art UC Features

This software PBX unifies all business communications onto one centralized platform that provides voice and video calling, meetings, chat, data, analytics, mobility, facility access, intercoms, video surveillance, and more.

videoframe_8165.png

UC & Collaboration

Remote Calls, Meetings, Chats, and Collaboration

Audio and Video Meetings

Convert 2-Party Call to Conference Call

Meeting Assistant

Schedule Meetings

Schedule Recurring Meetings

Instant Meetings & Public Meeting Rooms

Post-meeting Reports

Schedule Onsite Meetings

Voicemail & Voice Messaging

Custom Account Status

Presentation and Whiteboard

Upload Files, Images, and Videos

Polls and Surveys in Chat

Instant Messaging

Wave Mobile App (for Android and iOS)

Wave Desktop Client (for Windows and macOS)

Wave Web Client (Chrome/Firefox/Edge/Safari)

Enterprise & Personal Contacts

Custom Profile Image

Deployment Flexibility

SoftwareUCM can be deployed on virtual machines, physical machines, or cloud platforms, and supports flexible server resources, providing easy implementation, expansion, and control.

videoframe_4545.png

Multi-Tenant Support

Resellers can install and maintain multiple customers through a single installation, allocating resources flexibly to various independent software instances.

videoframe_2341.png

Powerful Integrations and Expansions

Seamlessly integrate SoftwareUCM with your CRM, PMS, ERP, OA, Helpdesk, and other similar systems to enhance your businesses.

videoframe_3738.png

Enterprise-Grade Security and Encryption

SoftwareUCM provides end-to-end data encryption, storage, and backup mechanisms. It is also equipped with state-of-the-art anti-malware protection to ensure the security of all data. 

videoframe_893.png

Utilize on Nearly Any Device

SoftwareUCM supports all SIP endpoints and the Wave app for mobile, web, and desktop.

videoframe_2110.png

More Features

Customer Service Platform Support

  • Live Chat

  • WhatsApp Business Integration

  • Call Queue

  • Live Chat

  • WhatsApp Business Integration

  • Operator Panel (Switchboard)

  • Third-Party CRM Integrations​

Audio and Video Meetings

  • Join Meetings Through Wave and SIP Phones, Trunks, & IP Cameras

  • Allow External Contacts to Join The Meeting Via Browser

  • Virtual Background

  • Screen and Application Sharing and Annotation

  • PDF File Sharing and Annotation

  • Advance Meeting Whiteboard

  • Easily Invite Other Users

  • Synced Instant Messaging to Meeting Chats

  • Displays Profile Image of Meeting Attendees

  • Voice Detection

  • Operator Panel (Switchboard)

  • Third-Party CRM Integrations​

Instant Messaging

  • Synced Chat Messages Across Devices

  • Upload Files, Images, and Videos

  • Office365 and Google Drive File Sharing

  • Voice Messaging

  • Emoji Messages

  • Message Replying

  • Message Forwarding

  • Mention Someone in a Message

  • Typing Status & Read Receipts

  • Edit and Delete Sent Messages

  • Search Chat History

  • Archive of Files Sent via Chat

  • Group Chats

  • Mute and Unmute Chats

  • Pin Specific Conversations & Messages

  • Initiate Meetings from Group Chats

  • Grammar and Spell Check

  • Support Cloud IM Service

  • Offline Message Notifications

  • End-to-End Encrypted Chat

  • Polls and Surveys in Chat

Administration

  • CDR (Call Detail Records)

  • Event Alerts and SMS Notifications

  • Event Logs

  • Import and Export Extensions

  • Feature Codes

  • HTTPS API

  • LDAP

  • Feedback System

  • PBX Dashboard

  • System Resource Monitoring

  • IVR

  • User/Wave Permissions Management

  • Web-based Management Portal

  • SNMP

  • Firewall

  • Fail2ban

  • IP Blacklist

  • Network & Signaling Troubleshooting

  • User Portal

  • Gateway Provisioning

  • Endpoint Provisioning 

  • Zero Config

  • Centralized Management of Deployments via GDMS

  • Call Quality Statistics Analysis/Reports

  • Trunk Groups

  • Voice Prompt Customization

  • Multi-Factor Authentication (MFA)

  • Trusted Login Locations

  • TR-069

  • OpenVPN

  • DDNS

  • Cloud Storage

  • System Backup & Restore

  • Customizable FQDN, Enterprise Name & Logo

Integration & Expansion

  • Third-Party CRM Integrations

  • Call Control with Microsoft Teams certified Headsets

  • App Store for Officially Supported Integrations

  • Wave for Microsoft Teams

  • IP Camera Integration via SIP/RTSP

  • PMS Integration (Property Management System)

  • Wave for Microsoft Outlook

  • HTTP API Integration

  • Integration with GDS Series Door Access Solutions

  • Wave for Google Chrome

  • Microsoft Teams Integration via TeamMate

  • GXW Series Gateway Integration

  • Click2Dial Chrome Extension

  • CTI Mode for GRP, GXV, and GXP Series IP Phones

Grandstream Hong Kong

Red Apple Solutions (Hong Kong) Limited  |  Grandstream Distributor in Hong Kong

logo-grandstream-low-web.png
redapple_line_logo2016_distribution.ai分配

www.ras.asia

bottom of page